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60 Day No Hassle Return Policy

Refunds

Products may be returned unopened for a refund within 60 days of you receiving the order. Fill out the Return Merchandise form and receive an RMA (Return Merchandise Authorization) number from us. Items that are in un-sellable condition will not be refunded.

If you return an item past our 60 day grace period without our prior approval, we reserve the right to return the package and you will be responsible for the return shipping charges.

We will refund the return shipping costs if the return is a result of our error.  Return your item (s) using UPS ground, FedEx ground or standard U.S. Mail. 

Refused Shipments

If you refuse your package you will be charged the original cost of shipping, even if you received free shipping, plus the cost of return shipping. Free shipping only applies when the product is kept.  Unless we sent the wrong product or made some other error on shipping out your product.

Cancelled Orders

If we are not able to cancel an order before it ships, you may still return the order, however you will be responsible for the cost of the shipping as well as the return shipping charges.

Damaged Shipments

If your product is damaged in transit or defective upon arrival, we will exchange the product for you at no charge. We do request that if the package is received damaged, that you contact us within five days of the shipment being received.

You can expect a refund sent to your credit card company or PayPal within 14 business days of TotalVac addressing your return. We reserve the right to charge up to a 15% re-stocking fee if the returned product is not in unused new condition.

Refund Process

Once TotalVac processes your refund you will receive a refund receipt via email from our credit card processor Authorize.net and / or TotalVac. Please check your spam folder for emails from TotalVac or Authorize.net if you could not find your refund email. Please note that it typically takes 3-7 days for your bank or credit card to post the refund to your account.

Note: Shavers, shaver parts, flat irons, hair dryers, trimmers, massagers, other personal hygiene products can never be returned once opened.

Please don't send us your old broken parts to see if we can get new ones.  We can not accept them due to insurance and health liabilities.  

How  to Return Your Item

In order to return an item you will need to fill out our Return Merchandise Request Form. We will then provide you with an RMA (Return Merchandise Authorization) number to insure that your return is properly routed and that your refund or replacement is processed properly.

Click Here to fill out the Return Merchandise Request Form

 

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